Tuesday, July 28, 2009

GSM technology

- GSM (Global System for Mobile communication) is a digital mobile telephony system that is widely used in Europe and other parts of the world. GSM uses a variation of time division multiple access (TDMA) and is the most widely used of the three digital wireless telephony technologies (TDMA, GSM, and CDMA). GSM digitizes and compresses data, then sends it down a channel with two other streams of user data, each in its own time slot. It operates at either the 900 MHz or 1800 MHz frequency band.
Mobile services based on GSM technology were first launched in Finland in 1991. Today, more than 690 mobile networks provide GSM services across 213 countries and GSM represents 82.4% of all global mobile connections. According to GSM World, there are now more than 2 billion GSM mobile phone users worldwide. GSM World references China as "the largest single GSM market, with more than 370 million users, followed by Russia with 145 million, India with 83 million and the USA with 78 million users."

Since many GSM network operators have roaming agreements with foreign operators, users can often continue to use their mobile phones when they travel to other countries. SIM cards (Subscriber Identity Module) holding home network access configurations may be switched to those will metered local access, significantly reducing roaming costs while experiencing no reductions in service.

GSM, together with other technologies, is part of the evolution of wireless mobile telemmunications that includes High-Speed Circuit-Switched Data (HCSD), General Packet Radio System (GPRS), Enhanced Data GSM Environment (EDGE), and Universal Mobile Telecommunications Service (UMTS).

what is WLAN(wireless LAN)

- A wireless LAN (or WLAN, for wireless local area network, sometimes referred to as LAWN, for local area wireless network) is one in which a mobile user can connect to a local area network (LAN) through a wireless (radio) connection. The IEEE 802.11 group of standards specify the technologies for wireless LANs. 802.11 standards use the Ethernet protocol and CSMA/CA (carrier sense multiple access with collision avoidance) for path sharing and include an encryption method, the Wired Equivalent Privacy algorithm.
High-bandwidth allocation for wireless will make possible a relatively low-cost wiring of classrooms in the United States. A similar frequency allocation has been made in Europe. Hospitals and businesses are also expected to install wireless LAN systems where existing LANs are not already in place.

Using technology from the Symbionics Networks, Ltd., a wireless LAN adapter can be made to fit on a Personal Computer Memory Card Industry Association (PCMCIA) card for a laptop or notebook computer

What is satellite

In general, a satellite is anything that orbits something else, as, for example, the moon orbits the earth. In a communications context, a satellite is a specialized wireless receiver/transmitter that is launched by a rocket and placed in orbit around the earth. There are hundreds of satellites currently in operation. They are used for such diverse purposes as weather forecasting, television broadcast, amateur radio communications, Internet communications, and the Global Positioning System, (GPS).

The first artificial satellite, launched by Russia (then known as the Soviet Union) in the late 1950s, was about the size of a basketball. It did nothing but transmit a simple Morse code signal over and over. In contrast, modern satellites can receive and re-transmit thousands of signals simultaneously, from simple digital data to the most complex television programming.

There are three types of communications satellite systems. They are categorized according to the type of orbit they follow.

A geostationary satellite orbits the earth directly over the equator, approximately 22,000 miles up. At this altitude, one complete trip around the earth (relative to the sun) takes 24 hours. Thus, the satellite remains over the same spot on the earth's surface at all times, and stays fixed in the sky from any point on the surface from which it can be "seen." So-called weather satellites are usually of this type. You can view images from some of these satellites on the Internet via the Purdue Weather Processor. A single geostationary satellite can "see" approximately 40 percent of the earth's surface. Three such satellites, spaced at equal intervals (120 angular degrees apart), can provide coverage of the entire civilized world. A geostationary satellite can be accessed using a dish antenna aimed at the spot in the sky where the satellite hovers.

A low-earth-orbit (LEO) satellite system employs a large fleet of "birds," each in a circular orbit at a constant altitude of a few hundred miles. The orbits take the satellites over, or nearly over, the geographic poles. Each revolution takes approximately 90 minutes to a few hours. The fleet is arranged in such a way that, from any point on the surface at any time, at least one satellite is on a line of sight. The entire system operates in a manner similar to the way a cellular telephone functions. The main difference is that the transponders, or wireless receiver/transmitters, are moving rather than fixed, and are in space rather than on the earth. A well-designed LEO system makes it possible for anyone to access the Internet via wireless from any point on the planet, using an antenna no more sophisticated than old-fashioned television "rabbit ears."

Some satellites revolve around the earth in elliptical orbits. These satellites move rapidly when they are near perigee, or their lowest altitude; they move slowly when they are near apogee, or their highest altitude. Such "birds" are used by amateur radio operators, and by some commercial and government services. They require directional antennas whose orientation must be constantly adjusted to follow the satellite's path across the sky

What is cordless mouse

A cordless mouse frees you from cord problems. It connects to your computer with a radio (rather than an infrared) signal, powered by two AAA batteries. One manufacturer, Logitech, offers two versions of a three-button mouse; one includes a button positioned for the thumb (for right-handed users). The buttons can be assigned different uses during system setup

GPS (Global Positioning System)

- The GPS (Global Positioning System) is a "constellation" of 24 well-spaced satellites that orbit the Earth and make it possible for people with ground receivers to pinpoint their geographic location. The location accuracy is anywhere from 100 to 10 meters for most equipment. Accuracy can be pinpointed to within one (1) meter with special military-approved equipment. GPS equipment is widely used in science and has now become sufficiently low-cost so that almost anyone can own a GPS receiver.
The GPS is owned and operated by the U.S. Department of Defense but is available for general use around the world. Briefly, here's how it works:

21 GPS satellites and three spare satellites are in orbit at 10,600 miles above the Earth. The satellites are spaced so that from any point on Earth, four satellites will be above the horizon.
Each satellite contains a computer, an atomic clock, and a radio. With an understanding of its own orbit and the clock, it continually broadcasts its changing position and time. (Once a day, each satellite checks its own sense of time and position with a ground station and makes any minor correction.)
On the ground, any GPS receiver contains a computer that "triangulates" its own position by getting bearings from three of the four satellites. The result is provided in the form of a geographic position - longitude and latitude - to, for most receivers, within 100 meters.
If the receiver is also equipped with a display screen that shows a map, the position can be shown on the map.
If a fourth satellite can be received, the receiver/computer can figure out the altitude as well as the geographic position.
If you are moving, your receiver may also be able to calculate your speed and direction of travel and give you estimated times of arrival to specified destinations.
The GPS is being used in science to provide data that has never been available before in the quantity and degree of accuracy that the GPS makes possible. Scientists are using the GPS to measure the movement of the arctic ice sheets, the Earth's tectonic plates, and volcanic activity.

GPS receivers are becoming consumer products. In addition to their outdoor use (hiking, cross-country skiing, ballooning, flying, and sailing), receivers can be used in cars to relate the driver's location with traffic and weather information. Here are some Web locations that describe GPS receiver products

Cellular telephones

- Cellular telephone, sometimes called mobile telephone, is a type of short-wave analog or digital telecommunication in which a subscriber has a wireless connection from a mobile telephone to a relatively nearby transmitter. The transmitter's span of coverage is called a cell. Generally, cellular telephone service is available in urban areas and along major highways. As the cellular telephone user moves from one cell or area of coverage to another, the telephone is effectively passed on to the local cell transmitter.
A cellular telephone is not to be confused with a cordless telephone (which is simply a phone with a very short wireless connection to a local phone outlet).

The first cellular telephone for commercial use was approved by the Federal Communications Commission (FCC) in 1983. The phone, a Motorola DynaTAC 8000X, weighed 2 pounds, offered just a half-hour of talk time for every recharging and sold for $3,995

What is i-Mode

- i-Mode is the packet-based service for mobile phones offered by Japan's leader in wireless technology, NTT DoCoMo. Unlike most of the key players in the wireless arena, i-Mode eschews the Wireless Application Protocol (WAP) and uses a simplified version of HTML, Compact Wireless Markup Language (CWML) instead of WAP's Wireless Markup Language (WML). NTT DoCoMo has said that eventually it will support WAP and WML, but the company has not said exactly when this will happen.
First introduced in 1999, i-Mode was the world's first smart phone for Web browsing. The i-Mode wireless data service offers color and video over many phones. Its mobile computing service enables users to do telephone banking, make airline reservations, conduct stock transactions, send and receive e-mail, and have access to the Internet. As of early 2000, i-Mode had an estimated 5.6 million users

What is WAP

- WAP (Wireless Application Protocol) is a specification for a set of communication protocols to standardize the way that wireless devices, such as cellular telephones and radio transceivers, can be used for Internet access, including e-mail, the World Wide Web, newsgroups, and instant messaging. While Internet access has been possible in the past, different manufacturers have used different technologies. In the future, devices and service systems that use WAP will be able to interoperate.
The WAP layers are:

Wireless Application Environment (WAE)
Wireless Session Layer (WSL)
Wireless Transport Layer Security (WTLS)
Wireless Transport Layer (WTP)
The WAP was conceived by four companies: Ericsson, Motorola, Nokia, and Unwired Planet (now Phone.com). The Wireless Markup Language (WML) is used to create pages that can be delivered using WAP

what is UMT(universl mobile technology)

- UMTS (Universal Mobile Telecommunications Service) is a third-generation (3G) broadband, packet-based transmission of text, digitized voice, video, and multimedia at data rates up to 2 megabits per second (Mbps). UMTS offers a consistent set of services to mobile computer and phone users, no matter where they are located in the world. UMTS is based on the Global System for Mobile (GSM) communication standard. It is also endorsed by major standards bodies and manufacturers as the planned standard for mobile users around the world. Once UMTS is fully available, computer and phone users can be constantly attached to the Internet wherever they travel and, as they roam, will have the same set of capabilities. Users will have access through a combination of terrestrial wireless and satellite transmissions. Until UMTS is fully implemented, users can use multi-mode devices that switch to the currently available technology (such as GSM 900 and 1800) where UMTS is not yet available.
Previous cellular telephone systems were mainly circuit-switched, meaning connections were always dependent on circuit availability. A packet-switched connection uses the Internet Protocol (IP), meaning that a virtual connection is always available to any other end point in the network. UMTS also makes it possible to provide new services like alternative billing methods or calling plans. For instance, users can choose to pay-per-bit, pay-per-session, flat rate, or asymmetric bandwidth options. The higher bandwidth of UMTS also enables other new services like video conferencing or IPTV. UMTS may allow the Virtual Home Environment (VHE) to fully develop, where a roaming user can have the same services to either at home, in the office or in the field through a combination of transparent terrestrial and satellite connections.

The electromagnetic radiation spectrum for UMTS has been identified as frequency bands 1885-2025 MHz for future IMT-2000 systems, and 1980-2010 MHz and 2170-2200 MHz for the satellite portion of UMTS systems

What is EDGE

- EDGE (Enhanced Data GSM Environment) is a faster version the Global System for Mobile (GSM) wireless service designed to deliver data at rates up to 384 Kbps and enable the delivery of multimedia and other broadband applications to mobile phone and computer users. The EDGE standard is built on the existing GSM standard, using the same time-division multiple access (TDMA) frame structure and existing cell arrangements. Ericsson notes that its base stations can be updated with software.
EDGE became commercially available in 2001. It is regarded as an evolutionary standard on the way to Universal Mobile Telecommunications Service (UMTS).

GPRS technology

- General Packet Radio Services (GPRS) is a packet-based wireless communication service that promises data rates from 56 up to 114 Kbps and continuous connection to the Internet for mobile phone and computer users. The higher data rates allow users to take part in video conferences and interact with multimedia Web sites and similar applications using mobile handheld devices as well as notebook computers. GPRS is based on Global System for Mobile (GSM) communication and complements existing services such circuit-switched cellular phone connections and the Short Message Service (SMS).
In theory, GPRS packet-based services cost users less than circuit-switched services since communication channels are being used on a shared-use, as-packets-are-needed basis rather than dedicated to only one user at a time. It is also easier to make applications available to mobile users because the faster data rate means that middleware currently needed to adapt applications to the slower speed of wireless systems are no longer be needed. As GPRS has become more widely available, along with other 2.5G and 3G services, mobile users of virtual private networks (VPNs) have been able to access the private network continuously over wireless rather than through a rooted dial-up connection.

GPRS also complements Bluetooth, a standard for replacing wired connections between devices with wireless radio connections. In addition to the Internet Protocol (IP), GPRS supports X.25, a packet-based protocol that is used mainly in Europe. GPRS is an evolutionary step toward Enhanced Data GSM Environment (EDGE) and Universal Mobile Telephone Service (UMTS).

what is sim card

A SIM card, also known as a subscriber identity module, is a smart card that stores data for GSM cellular telephone subscribers. Such data includes user identity, location and phone number, network authorization data, personal security keys, contact lists and stored text messages. Security features include authentication and encryption to protect data and prevent eavesdropping.

A SIM card and can be switched easily from one phone set to another. The portability of data offers a number of benefits. For example, a user that buys a new phone can install the current SIM card to associate the new phone with the same number and user preferences as the old one. In another common situation, if a phone's battery runs out of power, the user can easily install the card to another subscriber's phone to borrow it without running up that user's minutes. Some vendors offer prepaid SIM cards that can provide travelers with local numbers, as long as their cell phones are not locked to a specific carrier.

A device called a SIM card reader can be used to upload data from a SIM card to a computer or other device

CDMA technology

CDMA (Code-Division Multiple Access) refers to any of several protocols used in so-called second-generation (2G) and third-generation (3G) wireless communications. As the term implies, CDMA is a form of multiplexing, which allows numerous signals to occupy a single transmission channel, optimizing the use of available bandwidth. The technology is used in ultra-high-frequency (UHF) cellular telephone systems in the 800-MHz and 1.9-GHz bands.

CDMA employs analog-to-digital conversion (ADC) in combination with spread spectrum technology. Audio input is first digitized into binary elements. The frequency of the transmitted signal is then made to vary according to a defined pattern (code), so it can be intercepted only by a receiver whose frequency response is programmed with the same code, so it follows exactly along with the transmitter frequency. There are trillions of possible frequency-sequencing codes, which enhances privacy and makes cloning difficult.

The CDMA channel is nominally 1.23 MHz wide. CDMA networks use a scheme called soft handoff, which minimizes signal breakup as a handset passes from one cell to another. The combination of digital and spread-spectrum modes supports several times as many signals per unit bandwidth as analog modes. CDMA is compatible with other cellular technologies; this allows for nationwide roaming.

The original CDMA standard, also known as CDMA One and still common in cellular telephones in the U.S., offers a transmission speed of only up to 14.4 Kbps in its single channel form and up to 115 Kbps in an eight-channel form. CDMA2000 and wideband CDMA deliver data many times faster

what is wireless

- Wireless is a term used to describe telecommunications in which electromagnetic waves (rather than some form of wire) carrythe signal over part or all of the communication path. Some monitoring devices, such as intrusionalarms, employ acoustic waves at frequencies above the range of human hearing; these are also sometimes classified as wireless.
The first wireless transmitters went on the air in the early 20th centuryusing radiotelegraphy (Morse code). Later, as modulation made it possible to transmit voicesand music via wireless, the medium came to be called "radio." With theadvent of television, fax, data communication, andthe effective use of a larger portion of the spectrum, the term "wireless" hasbeen resurrected.

Common examples of wireless equipment in use today include:

cellular phones and pagers -- provide connectivity for portable and mobile applications, both personal and business

Global Positioning System (GPS) -- allows drivers of cars and trucks, captains of boats and ships, and pilots of aircraft to ascertain their location anywhere on earth

Cordless computer peripherals -- the cordless mouse is a common example; keyboards and printers can also be linked to a computer via wireless

Cordless telephone sets -- these are limited-range devices, not to be confused with cell phones

Home-entertainment-system control boxes -- the VCR control and the TV channel control are the most common examples; some hi-fi sound systems and FM broadcast receivers also use this technology

Remote garage-door openers -- one of the oldest wireless devices in common use by consumers; usually operates at radio frequencies

Two-way radios -- this includes Amateur and Citizens Radio Service, as well as business, marine, and military communications

Baby monitors -- these devices are simplified radio transmitter/receiver units with limited range

satellite television -- allows viewers in almost any location to select from hundreds of channels

wireless LANs or local area networks -- provide flexibility and reliability for business computer users

Wireless technology is rapidly evolving, and is playing an increasingrole in the lives of people throughout the world. In addition, ever-larger numbersof people are relying on the technology directly or indirectly. (It has beensuggested that wireless is overused in some situations, creating a social nuisance.) More specialized and exotic examples of wireless communications and control include:

Global System for Mobile Communication (GSM) -- a digital mobile telephone system used in Europe and other parts of the world; the de facto wireless telephone standard in Europe

General Packet Radio Service (GPRS) -- a packet-based wireless communication service that provides continuous connection to the Internet for mobile phone and computer users

Enhanced Data GSM Environment (EDGE) -- a faster version of the Global System for Mobile (GSM) wireless service

Universal Mobile Telecommunications System (UMTS) -- a broadband, packet-based system offering a consistent set of services to mobile computer and phone users no matter where they are located in the world

Wireless Application Protocol (WAP) -- a set of communication protocols to standardize the way that wireless devices, such as cellular telephones and radio transceivers, can be used for Internet access

i-Mode -- the world's first "smart phone" for Web browsing, first introduced in Japan; provides color and video over telephone sets

Wireless can be divided into:
fixed wireless -- the operation of wireless devices or systems in homes and offices, and in particular, equipment connected to the Internet via specialized modems
Mobile wireless -- the use of wireless devices or systems aboard motorized, moving vehicles; examples include the automotive cell phone and PCS (personal communications services)
Portable wireless -- the operation of autonomous, battery-powered wireless devices or systems outside the office, home, or vehicle; examples include handheld cell phones and PCS units
IR wireless -- the use of devices that convey data via IR (infrared) radiation; employed in certain limited-range communications and control systems

TDMA technology

- TDMA (time division multiple access) is a technology used in digital cellular telephone communication that divides each cellular channel into three time slots in order to increase the amount of data that can be carried.
TDMA is used by Digital-American Mobile Phone Service (D-AMPS), Global System for Mobile communications (GSM), and Personal Digital Cellular (PDC). Each of these systems implements TDMA in somewhat different and potentially incompatible ways. An alternative multiplexing scheme to FDMA with TDMA is CDMA (code division multiple access), which takes the entire allocated frequency range for a given service and multiplexes information for all users across the spectrum range at the same time.

TDMA was first specified as a standard in EIA/TIA Interim Standard 54 (IS-54). IS-136, an evolved version of IS-54, is the United States standard for TDMA for both the cellular (850 MHz) and personal communications services (1.9 GHz) spectrums. TDMA is also used for Digital Enhanced Cordless Telecommunications (DECT).

What is modem

- A modem modulates outgoing digital signals from a computer or other digital device to analog signals for a conventional copper twisted pair telephone line and demodulates the incoming analog signal and converts it to a digital signal for the digital device.
In recent years, the 2400 bits per second modem that could carry e-mail has become obsolete. 14.4 Kbps and 28.8 Kbps modems were temporary landing places on the way to the much higher bandwidth devices and carriers of tomorrow. From early 1998, most new personal computers came with 56 Kbps modems. By comparison, using a digital Integrated Services Digital Network adapter instead of a conventional modem, the same telephone wire can now carry up to 128 Kbps. With Digital Subscriber Line (DSL) systems, now being deployed in a number of communities, bandwidth on twisted-pair can be in the megabit range

What is Fibre optic

- Fiber optic (or "optical fiber") refers to the medium and the technology associated with the transmission of information as light impulses along a glass or plastic wire or fiber. Fiber optic wire carries much more information than conventional copper wire and is far less subject to electromagnetic interference. Most telephone company long-distance lines are now fiber optic.
Transmission on fiber optic wire requires repeating at distance intervals. The glass fiber requires more protection within an outer cable than copper. For these reasons and because the installation of any new wiring is labor-intensive, few communities yet have fiber optic wires or cables from the phone company's branch office to local customers known as local loop

what is analog system

- 1) In telecommunications, an analog signal is one in which a base carrier's alternating current frequency is modified in some way, such as by amplifying the strength of the signal or varying the frequency, in order to add information to the signal. Broadcast and telephone transmission have conventionally used analog technology.
An analog signal can be represented as a series of sine waves. The term originated because the modulation of the carrier wave is analogous to the fluctuations of the human voice or other sound that is being transmitted.

2) Analog describes any fluctuating, evolving, or continually changing process

What is digital system

- Digital describes electronic technology that generates, stores, and processes data in terms of two states: positive and non-positive. Positive is expressed or represented by the number 1 and non-positive by the number 0. Thus, data transmitted or stored with digital technology is expressed as a string of 0's and 1's. Each of these state digits is referred to as a bit (and a string of bits that a computer can address individually as a group is a byte).
Prior to digital technology, electronic transmission was limited to analog technology, which conveys data as electronic signals of varying frequency or amplitude that are added to carrier waves of a given frequency. Broadcast and phone transmission has conventionally used analog technology.

Digital technology is primarily used with new physical communications media, such as satellite and fiber optic transmission. A modem is used to convert the digital information in your computer to analog signals for your phone line and to convert analog phone signals to digital information for your computer

Technology as a Business Strategy

Technology is the usage and knowledge of tools, techniques, crafts, systems or methods of organization

Now a day technology has become a business strategy.When you think of business strategy, you think competitive advantage, or pricing, or promotion. But what if Technology could actually give you an advantage in growing your business?

When we talk with business owners/presidents/leaders, we ask the very simple question:

“Based on what you want to accomplish over the next few years, what are some of the strategies you will engage in to get to that vision.”

What we are looking for is how technology can actually help quicken the process from your Current Reality to your Future Reality.

One company we know told us their vision was to be the largest producer of their product in the state. In order to get there, they had to invest in infrastructure so they could grow quickly.

Fortunately for them, there were distinct advantages that technology could bring them–one of which actually helped them bring more customers - which was part of their goal.

Your business strategy can include many things–but technology just might be something that can touch other elements of strategy. Thus, it makes your path to your vision quicker and more efficient. G3 is committed to understanding what’s most important to your business and takes a future oriented approach to reaching your objectives. The bridge below helps illustrate this ideology

What VoIP Can Do For You

Most companies are aware of the latest VoIP (Voice over internet) technology, but many don’t recognize the benefits of such technology and the positive impact that it can have on their organization.

There is a wide spread misconception about the benefits of VoIP.

If you ask many companies why they want this technology, they say they’re looking to eliminate their long-distance bills. While this might be financially compelling in some scenarios, the reality is that the true ROI of implementing this technology is not in the savings of telco bills.

If Not Cost Savings, What Is The Benefit?
Most VoIP solutions offer customized applications that can be designed specifically to meet the customer’s needs. No one industry benefits more from this technology than Call Centers themselves.

A poll of 105 Call Center Managers in 2006 by Interactive Intelligence showed that 73% plan to implement VoIP Technology in the future. 43% of these respondents said that improving customer satisfaction was the main concern when evaluating communication platforms.

Are You Building A Customer Service Powerhouse?
The truth is that by installing such technology and properly using it, you can help a call center establish a service powerhouse. This technology provides flexibility, innovation, and agility. The end results can provide a company with the ultimate customer service advantage–more profits, longer term customers, more revenue.

OK, so it is easy to claim all of the above, but if you are like me, you probably want to know how. Each call center is different, but there many applications that can help call centers across the board. Some of these applications are Interactive Voice Response, Unified Messaging, Skills Based Routing, Administration, and Outbound Dialing. Below I will briefly discuss the benefits of each application.

A Quick Menu of Options
■Interactive Voice Response (IVR) can offer self-service to customers 24/7. The IVR can be speech-enabled and can create an auto response for e-mail and web chat. [what kinds of companies do you find that don’t use this now that could? What are the characteristics of the type of company that this could fit?] This feature is popular in education, financial services, and companies that have customers who are calling in to check on their account.
■Unified Messaging today does more than just deliver your voicemails and faxes to your email. Today’s UM allows for Presence Management (ability to see on PC what other employees are doing) and enhanced call functionality (allows callers in to see where you are. By having unified messaging, employees work smarter, faster, and more accurately. Recording, chat, camp and conferencing functionality are just some of the features that allow that to happen. The bottom line is that every one of these features reduces cost, could increase revenue and increase customer satisfaction.
■Enhanced Routing features give a company the ability to route calls to locations or people based on skill level. This same routing technique can apply to e-mails, chat requests, and pre-defined media such as trouble tickets. Bottom line is it gets the customer in contact with the person they need to speak with—quickly.
■Administration of VoIP technology can be a Telecommunication Director’s dream come true. Gone are the days of paying for someone to change an extension or move a phone. Every aspect, from users to security access, of a VoIP communication system can be managed locally or remote. In addition, administration takes place from one interface. While every company is different (number of stations and people) one company saved over $55,000 in the first year. And many other companies have decreased their reliance on outsourced telecom service personnel.
■Outbound Dialing in the VoIP world allows call centers to optimize revenue opportunities by monitoring and analyzing real-time campaign performance. In addition, the outbound dialer can be set to an “agent-less” dialer. This dialer can be programmed to target specific demographics at certain times of the day or week.
The True Value For Your Company is Customer Satisfaction (and Revenue)
You can talk about the technology all you want—and many people do—but you need to know this: The true benefits, if properly designed and installed, can impact a call center significantly with higher levels of customer satisfaction and profitability.

It is imperative for the contact center manager(s) to get involved in the design of the technology before anything is decided upon.

Doing this will help ensure that the system is specifically customized to how it can best help your business

China telecoms market to surpass Japan by 2014

China's telecommunications market is on track to generate $187 billion by 2014, fueled by mobile uptake in its rural areas and by 3G technology, according to Pyramid Research.

The latest annual report from the analyst firm estimated that the country's telecoms market generated $110 billion last year, "making it the second largest telecommunications services market in the Asia-Pacific region after Japan."

Pyramid estimates that the Chinese market will surpass Japan by 2014, growing at a compound annual growth rate of 8.8 percent between this year and then.

Daniel Yu, Pyramid Research analyst said: "China, like many emerging markets, is becoming an increasingly mobile market, adding 71.2 million mobile subscriptions in 2008, roughly 12 percent of all additions worldwide and second only to India's 113.3 million net additions."

Rising penetration of mobile services will push revenue growth from 58 percent at year-end 2009 to 80 percent at year-end 2014, with mobile services expected to account for more than 76 percent of total services revenue in the country by then.

The growth of China's mobile industry will weather the economic decline, driven by the rollout of 3G networks and extended coverage into rural areas. Yu highlighted China Mobile dedicating 30 percent of its total capital expenditure to 2G network expansion, and 70 percent of that allocation to the rural market.

Another analyst firm, Gartner, remarked last year that China's growth in broadband penetration will lead the next wave of growth in the region. However, Gartner's report also noted that service providers in the emerging markets will focus on increasing connections and will not be able to raise the level of additional services to match that of mature markets.

Since the awarding of the country's 3G licenses in January, China's operators have been working to accelerate roll out of the faster networks. This is expected to spark a new wave of 3G investments in the market, although China's delay to award the licenses was said to have stalled investment, as carriers remained cautious

Monday, July 27, 2009

Features of window 7

Windows 7 will give boost to PC hardware.
Windows 7 will be more than just a better interface. Under-the-hood changes will allow chips from Intel, Nvidia, and Advanced Micro Devices to ratchet up Windows 7 performance above previous Microsoft operating systems.

Microsoft on Wednesday said it has finalized the code for Windows 7, set to ship with new PCs starting October 22. Improvements will include how Windows handles multitasking, graphics acceleration, and solid-state drives
Microsoft is working closely with Intel, whose chips will power the vast majority of PCs running Windows 7. A July 22 post from Joakim Lialias, Intel Alliance Manager for Microsoft, described how Microsoft and Intel "saw unique opportunities to optimize Windows 7 for Intel processor technology" in the areas of performance, power management, and graphics.

In his blog, Lialias focused on improvements to multitasking based on "SMT Parking," which provides additional support to the Windows 7 scheduler for Intel Hyper-threading Technology. With Hyper-threading, the operating system sees a single processor core as two cores. For example, a quad-core system would be seen as having eight cores, thus potentially improving multitasking--or doing tasks (threads) simultaneously.

Hyper-threading is back in vogue at Intel after being pulled from Intel Core 2 chips (it debuted in the Pentium 4 processor). Nehalem Core "i" series processors use Hyper-threading, as do Atom chips. Intel, in fact, now includes Hyper-threading as part of a chip's core specifications. The Core i7-975 processor, for example, is listed as "4 Cores, 8 Threads."

How to open iphone 3G S (step 20-end with photoshot)

How to open iphone 3G S (step 15-20 with photoshot)

How to open iphone 3G S (step 11-15 with photoshot)

How to open iphone 3G S (step 6-10 with photoshot)

How to open iphone 3G S (step 1-5 photoshot)

upcoming technologies in solar energy

crystalline solar panels require silicon crystals. As a result, there is a limit to how cheaply they can be made. You can only cut manufacturing costs on regular solar panels by so much. And right now, even at full production, they aren't cost effective without government subsidies. But thin film panels don't require crystals. They are still expensive, because they are new and not yet at full production. But they hold a LOT of promise for bringing the price of solar PV down to being competitive with other traditional fuels

pocket camcoders

The kodak Zx1 is the new weather-resistant, 720p high-def-recording pocket camcorder by Kodak. Priced at just $150, it comes in a range of colours, an HDMI cable and rechargeable AA batteries. It stores footage on a SD or SDHC card

Touchable screen TV remotes

Finally, touchable TV remotes. This sleek black remote with its 3.5 inch display is here to revolutionize TV-viewing (or controlling to put it correctly) experiences. There are 15 programmable and customizable icons and it is compatible with a RF extender, but priced at $500, its way too expensive for a remote, no matter how cool

Eee key board by asus

This is one great keyboard- it combines familiar Intel-based netbook specs, wireless HDMI, and a 5-inch touch screen that can show the full Windows XP desktop. It will be released this year end, maybe even running Windows 7

Car charging with mobile phone

Now, this is one of my favourites. You’ve probably heard of wireless battery charging technology, but soon you might just see it showing up in your car. Fulton Innovation has teamed up with Leggett & Platt to bring eCoupled Intelligent Wireless Power Technology to your mobile phone, MP3 player, radar detector or just about anything else that needs electricity.

A few products from Wild Charge are already on sale for recharging small devices like phones and game controllers, by laying them side by side on a charging mat. Perhaps more interesting is some of the bigger equipment which was on show at CES, including power tools and blenders

MBP200 Pico Projector by Samsung

Compact and lightweight, the portable MBP200 can connect to mobile phones and laptops and by utilizing the DLP® pico chip from Texas Instruments it allows users to transform their traditional two inch screen to a 50-inch viewing screen allowing others to share in the video experience. In addition, users can easily transfer files and project content independent of an attached source via the microSD card slot. The MBP200 has a simple shape and design with touchpad controls on the right side of the device for easy navigation and a 2.2-inch QVGA LCD screen which allow users to view content privately.

Samsung’s MBP200 offers the latest entertainment features and independently supports standard Microsoft Office and PDF formats for display. It also has external speakers and a music and video player. from now on, pocket projectors will no longer be just business accessories

Intel Core i7

The core i7 is the new overkill processor for ultra-hardcore gamers